FAQs
I have an existing credit card login, will that work on the new site?
No. Once you receive your new card please enroll here for access to your new credit card information.
Can I still transfer payments to my new credit card within Centris online or mobile banking?
No, transfers to credit cards will no longer be available within Centris online or mobile banking.
Once you receive your new card, the following payment options are available:
Online – click here to enroll
Pay by Phone – Call 800-558-3424
Pay by Mail – Mail payments to:
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408
Auto Pay – You will receive Auto Pay enrollment information the first week of July.
Once you receive your new credit card, you will receive more information about enrolling in these payment options.
I have a recurring transfer set-up within Centris online/mobile banking, will this payment continue?
No, transfers to credit cards will no longer be available within Centris online or mobile banking.
Once you receive your new card, the following payment options are available:
Online – click here to enroll
Pay by Phone – Call 800-558-3424
Pay by Mail – Mail payments to:
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408
Auto Pay – You will receive Auto Pay enrollment information the first week of July.
Once you receive your new credit card, you will receive more information about enrolling in these payment options.
Payment of my credit card bill is made automatically, every month, via Auto Pay. Will this service continue?
No, this service cannot be automatically converted. Please be sure to send your payment before the payment due date, indicated on your most recent credit card statement from Centris FCU, to avoid any potential late charges. You will receive Auto Pay enrollment information the first week of July. New enrollment in Auto Pay will not take effect until the second bill cycle – the first payment will need to be made manually.
Where do I mail my payment after the change to the new program?
Please mail your payments to the address below:
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408
When can I start using my new credit card?
Consumer Card Accounts:
As soon as you receive your new credit card, call to activate it and begin using it right away. Your new card will be mailed between 6/24 – 6/26/2020
Business Card Accounts:
Business cards do not require activation. Begin using it right away. Your new card will be mailed between 6/24 – 6/26/2020
When should I stop using my current card?
Consumer Card Accounts:
As soon as you receive your new one, which was mailed between 6/24 – 6/26/2020. Remember to destroy your old card.
Business Card Accounts:
As soon as you receive your new one, which was mailed between 6/24 – 6/26/2020. Remember to destroy your old card.
Will my credit limit change?
You will continue to enjoy the same credit limit on your new card. Your credit limit will be shown on the card mailer that will arrive with your new card.
Can I request a new Credit Limit?
You can call Cardmember Service 24/7 at the number on the back of your new card to apply for a credit line increase at any time.
How do I request a PIN to access my account?
Consumer Card Accounts:
PINs may be requested once you receive your new credit card by contacting Cardmember Service. The phone number will be listed on the back of the card.
Business Card Accounts:
Existing PINs will not convert. If your business account has cash access, a PIN will be mailed to you approximately five days after you receive your Elan Business Card.
Will my due date change?
Your payment due date may change. If you wish to select a new payment due date, you can contact Cardmember Service once you receive your new statement.
I have not received my new card.
If you have not received your new card, please contact Cardmember Service, 24/7, at 1-800-558-3424 to request a replacement card.
My current card no longer works?
Your current card will no longer work as of July 9, 2020, regardless of the expiration date shown on your card.
What will happen to my current balance?
All balances will automatically transfer to your new credit card account.
When will my previous credit card debt protection expire?
Your current insurance program will expire as of June 30, 2020
Will my credit card account number change?
Yes, you will have a new credit card account number.
Do I need to update my account number anywhere (recurring payments, bill pay, automatic billing)?
Yes, anywhere your account is stored will need to be updated. Do not forget to add your new credit card to your device!
What happens if I forget to update the account numbers before July 9, 2020?
The transaction will be applied to the new account. Please update your account number anywhere it is stored, as soon as possible, to avoid service interruption.
Is there an annual fee with my new credit card?
No, your new credit card has no annual fee.
How do I change to a different product {i.e. rewards; lower APR}?
Once you receive your new credit card in July, you may contact Cardmember Service directly by phone. The representative will discuss the specific criteria associated with a product change and may review other available offers.
I just received my first credit card statement for my new account number, and there is a previous balance. What is this balance?
This is your account balance from your previous account.
I just received my first credit card statement for my new account number, and there is a previous balance. What is this balance?
This is your account balance from your previous account.
When will I no longer have access to my current statements online?
As of July 9, 2020.
How will I be able to access previous statements?
Once you receive your new credit card, you may contact Cardmember Service directly, by phone, to request copies of previous statements.
Will my rewards program change?
Yes, you will automatically be enrolled in a new Select Rewards program, with great benefits.
When will my current rewards program end?
You will no longer earn points under your current rewards program as of July 9, 2020
The last date to redeem earned points on your current rewards program is June 30, 2020.
What will happen to my current rewards balance?
Your previous rewards point balance will appear on your new credit card account, and you will continue earning credit card reward points.
Why is my account changing?
The servicer of your account has changed to Elan Financial Services. With this change, you will be able to take advantage of:
- Exceptional Value – Enjoy the financial freedom you desire, with the added benefit of no annual fee
- Continued Superior Service – Responsive, helpful, and prompt service is available 24 hours a day, 7 days a week when you contact Cardmember Service
- Fraud Protection – You are protected from fraudulent use of your card or account information, so you will not be held responsible for any unauthorized purchases. Elan Financial Services provides zero fraud liability for unauthorized transactions. Cardmember must notify Cardmember Service promptly of any unauthorized use. Certain conditions and limitations may apply.
