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The latest reports from users having issues in Boston come from postal codes 02127, 02128, 02293, 02118, 02119, 02113, 02215 and 02210.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,281 ratings
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Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Cambridge, Medford, Brighton, Boston, Lynn, Newton, Chelsea, Jamaica Plain, Somerville, Stoneham, Salem, Brookline, Dorchester, Everett and Arlington.
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| City | Problem Type | Report Time |
|---|---|---|
 Cambridge | Internet | |
| Medford | Internet | |
| Brighton | Wi-fi | |
| Boston | ||
| Boston | TV | |
| Boston | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- David Dobrindt (@SleeplaterDave) reported fromMilton Center, Massachusetts
Let me get this straight @Xfinity and @comcast. My 4 kids are forced to school from home, I’m forced to work from home, there is no socializing outside the home due to Covid so NOW you restrict our download amount. Or we pay MORE?? Never let a good crisis go to waste they say.
- Jacob Wake Up! ⏰ (@JacobWakeUp) reported fromBoston, Massachusetts
@stevesohcot @Xfinity @comcast The only useful call I have ever had with xfinity was when I called to cancel service. Took less than 15 min.
- Jostradamus (@Box_of_Joe) reported fromBoston, Massachusetts
The version of “Go Your Own Way” in the Xfinity ads is the worst cover of a song I’ve ever heard. Spits in the face of the original. It’s insulting.
- Annie Peps (@annie_peps) reported fromWatertown, Massachusetts
@JimmyJGreen @OnlyInBOS @Xfinity Your tweet doesn’t make sense. First you say your friend has Fios, then she has Xfinity. I’m well aware that some areas only offer one provider but that’s not the point. Many families have had to sign up for the most basic internet service to ensure their kids can learn remotely.
- Ricky Chamrene (@KarmaBombshell) reported fromBoston, Massachusetts
I gotta say @Xfinity customer service is realllllly nice past 5-6 times I got help was always a very good interaction
- Joe Rodricks (@Joerodricks) reported fromNorwood, Massachusetts
@dmoren Comcast is our only option (south shore). I’ve been writing my state reps for years asking for the state to regulate this kind of crap.
- Mindy Bartleson (@mindy_bartleson) reported fromBoston, Massachusetts
Soooo @Xfinity I’ve got general issues with you. But when I try to explain I work in QA and back end. And provide thoughts...Don’t ignore me then mansplain to me about macs- i haD to teach the “advanced support technician” about Macs and profiles. Then he lectured me? NOPE.
- 𝓚𝓪𝓽𝓮 𝓢𝓱𝓪𝓶𝓸𝓷 (@ShamonPR) reported fromWellesley Hills, Massachusetts
@Xfinity who do you contact regarding outage credit? I am only reaching a stupid bot.
- Jamie (@jamieanne413) reported fromNewton, Massachusetts
@comcast I’m trying to use your chat feature to find out how to add the CMT channel to my TV plan and the chat is sending me in circles! Please help! I just need one channel (which I was supposed to have to begin with).
- sleepy (@PresidentSleepy) reported fromBoston, Massachusetts
@comcast with the outage #02135 my whole triple play broken 😒
- 🇵🇷 👁 🇵🇷 (@Jonmicol) reported fromBoston, Massachusetts
Comcast is stupid if they go thru with capping their service at a TB per month....5G is way faster than comcast internet and cheaper....if they were to offer a similar service with a 5G cable box comcast would be done!
- Jeremy Crane (@jeremycrane) reported fromBoston, Massachusetts
@jjacobs22 @scotwingo VT is particularly bad. I have no idea why but it is for some reason. Up in NH we get solid 400M cable internet through spectrum that is more reliably consistent bandwidth than my 1G xfinity service in Charlestown
- Griffin Garabedian (@garbo313) reported fromBoston, Massachusetts
@Xfinity I want to speak to your customer service without talking to a robot. If we can’t figure this out within the next few hours we will be having issues.
- Bowman1951's Sports Card Adventures (@bowman1951) reported fromWoburn, Massachusetts
Welcome to Peaco*ck, where garbage *** #Comcast throws commercials in a show that aired 15 years ago. #NetflixIsWayBetter
- 『Reivax』 (@Setnomix) reported fromCambridge, Massachusetts
@Xfinity don’t you dare silence my ***** @Datkidbatman . Do that **** again, I’ll do you worse than he’s gonna do y’all. **** you.
- my love language is money. (@WanjaNjama) reported fromBoston, Massachusetts
Thank God for unlimited data because Xfinity has decided it’s the prime time to do an outage in my area 🙃🙃🙃
- Kevin (@_theMechan1c) reported fromBoston, Massachusetts
@Xfinity wifi is down!
- William Yovino (@WilliamYovino) reported fromQuincy, Massachusetts
@comcastcares Their customer service agent promised me an $80 credit on my account and it never appeared. I said when you call Comcast, the message says we may record the call for training purposes. Just check my call log. How convenient they never logged my call
- #DrPerspiringBarista - Not a Real Doctah!! (@dino246gts) reported fromBoston, Massachusetts
What company has the worst customer service and why do you insist Comcast is run by spider monkeys?
- Elizabeth Thorndike (@ethorndike) reported fromBoston, Massachusetts
If I hadn't been working from home since March, I would never know how frequently my $90/month @Xfinity internet goes out. So glad I pay for a service that regularly doesn't work and doesn't communicate or compensate for their consistent outages.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Moo (@Moopoke) reported
It's so hard to stay positive when this **** happens. The account isn't in my name despite being the one that pays for it so it's hard to even talk to my ISP. Comcast is also the only ISP in my area so it's either them or nothing.I cannot wait to move.
- sage⁷ (@sageeechristine) reported
Took me an hour to get through to Xfinity customer service for them to fix my crappy internet and one agent left the support chat and the next one tried pushing more services on to my account despite telling her no three times. Stay away from Xfinity wifi. Please.
- Golden Officer (@OfficerGolden) reported
Hey @comcast, what ******** is wrong with the internet, I can’t watch YouTube now!
- Mansa Evrizzle (@Evrizzle) reported
Crossing my fingers my internet isn't gonna be bad during my youtube stream today, pretty please comcast
- Awaken Jr (@JustJRTv) reported
Ahhhh switched to @metronetfiber because of the speeds and also because it wasn’t Comcast but they are just as bad with the “lost connection” BS story that @Comcast has
- Protect trans kids (@PoluzziDavid) reported
30 more minutes and we’ll have reached a 12 hour outage by @Xfinity UGHHHHHHH
- Haruka Pics 💓 (@ViolaSorel) reported
Yessss love xfinity going down when I'm trying to play games w friends
- jsarks likes non-fiction (@honeyspidey) reported
@comcast @echoinggreen Please stop suppressing the vote in GA. Support normal party for USA
- ****** butch (@kaitoutenjo) reported
AUGHHH COMCAST CHARGED ME TWICE pain never ends
- Miss Moss (@missmoss) reported
Once again my mail address is signed up for a newsletter and service that I did not sign up for. This time it's @Xfinity #uxprotip 👉 double-opt-in
