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The latest reports from users having issues in Springfield come from postal codes 01108.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,281 ratings
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Problems in the last 24 hours in Springfield, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Springfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Springfield, Hampden County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Springfield, West Springfield, Chicopee, Holyoke, Enfield, Indian Orchard and Westfield.
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| City | Problem Type | Report Time |
|---|---|---|
 Springfield | Phone | |
| West Springfield | Internet | |
| Chicopee | TV | |
| Holyoke | TV | |
| West Springfield | TV | |
| Enfield | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Springfield, Massachusetts
Latest outage, problems and issue reports in Springfield and nearby locations:
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Having to miss at least a day of work because of @Xfinity problems is incredibly frustrating. Had to cancel an extra help session with some students and am leaving the teachers I work with in a rough spot.
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity has had four, I’m now waiting on my fifth technician to come fix the WiFi at my house. And it’s the same problem every single time. Please count your days.
- Joel McAuliffe (@JoelforChicopee) reported fromChicopee Falls, Massachusetts
In Chicopee, we know first-hand how big corporate monopolies like Charter Spectrum do business — and it’s the same for Comcast, Verizon, and all the others. They force people to pay ridiculous prices in exchange for poor service because they know consumers have no other options.
- Eileen Flaherty (@ebf19) reported fromWest Springfield, Massachusetts
@Xfinity could possibly be the worst cable provider. I have been working to gain access to the @usabasketball men’s game on @peaco*ckTV that we have in our current plan for the past two hours and still nothing. This is ridiculous
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
The Comcast girl just said “ I’ve noticed you’ve called everyday about the same issue “ so why haven’t you sent out a technician blood
- Chris O’Brien 🤙🏻 #Billsmafia (@ChrisOB413) reported fromSpringfield, Massachusetts
@Xfinity so help me God, why am I getting terrible internet AGAIN?!
- Julieee (@DancerJulieee) reported fromSpringfield, Massachusetts
@Xfinity I have experienced awful internet for two months now and have been on the phone with your support team every other day. Nothing has been resolved. I’m a teacher doing remote learning and I need my internet working
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
@Xfinity A tech visit is already scheduled for tomorrow AM, which will hopefully solve the problem. Connectivity has been inconsistent since the service began a little over a month ago, and phone/chat tech has no idea why.
- Nathan Blais (@nateblais_) reported fromSpringfield, Massachusetts
@Xfinity has t h e worst customer service of all time lmao
- Beach Mom (@CeceCalabrese) reported fromAgawam, Massachusetts
@Outlander_STARZ Too bad I can’t watch it even though I pay through the nose for my Starz channel on Comcast. #ripoff
- The Beast DjLimelite (@DjLimeliteBR) reported fromSpringfield, Massachusetts
@CallofDuty @Xbox @Xfinity tf going on with yall services... **** keeps singing out and updating
- Scott Greene (@Scotty_Ballgame) reported fromLongmeadow, Massachusetts
Can someone in the know please explain to me how this @WWENetwork on @peaco*ckTV works? I get Peaco*ck as part of my @Xfinity package. I've also been paying $9.99/month for #WWENetwork. Do I need to keep paying for Network since I have Peaco*ck? Is app diff from what's on Peaco*ck?
- Matt Castonguay (@MCastonguay27) reported fromWest Springfield, Massachusetts
@comcast is the WORST company on the planet to deal with. THAT is a hill I’m willing to die on. 6 HOURS. 6 hours today on multiple phone calls and in-person. No hyperbole — would rather nail myself to a burning building than deal with this dumpster fire company.
- Jon Snow (@mattdupont17) reported fromSpringfield, Massachusetts
@PinkGlitterRain @JaniceKapner @TMobile Nice! Xfinity mobile uses Verizon cell service and they don't have a down payment for pre-ordering the Note 20 Ultra. I wish I was a celebrity so more people could read this
- Kathy Bates☦07🇬🇷🇮🇹Sixx ♋ 🐶MikaBitch🐶 (@Kathy07SixxJJ) reported fromSpringfield, Massachusetts
@comcast please have customer retention call me
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity my wifi is down AGAIN
- Mara Chapin (@marachapin) reported fromLudlow Center, Massachusetts
@kaaaaylee Same! It’s a dish service or spectrum/xfinity in wmass. My hometown is starting their own fiber through the electric company, which is pretty awesome. But Spectrum is the worst by far... outdated cable, terrible pricing and outages without warning.
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
I think Xfinity is legit stumped, because speeds directing to Xfinity-related servers are still just fine. But YouTube is broken. Some websites don’t work. I’m afraid to turn on my Xbox One or Switch, since they probably can’t connect at dial-up speeds.
- Jayson Sanchez | J Fonz ⚡️ (@JaySan2k1) reported fromSpringfield, Massachusetts
@comcast did you know your #comcast #customerservice is horrible? We waited 25 min to speak with someone... then got transferred twice because the agents didn’t understand what our inquiries were... @comcastcares
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Wow, @Xfinity sure is quiet tonight while its internet service in at least the northeastern US is broken. Less than 2Mbps down on a 300Mbps plan, and I’m not alone. What’s happening in Philly? Any public acknowledgement? Any “We’re working on it?” No? Nothing?
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Moo (@Moopoke) reported
It's so hard to stay positive when this **** happens. The account isn't in my name despite being the one that pays for it so it's hard to even talk to my ISP. Comcast is also the only ISP in my area so it's either them or nothing.I cannot wait to move.
- sage⁷ (@sageeechristine) reported
Took me an hour to get through to Xfinity customer service for them to fix my crappy internet and one agent left the support chat and the next one tried pushing more services on to my account despite telling her no three times. Stay away from Xfinity wifi. Please.
- Golden Officer (@OfficerGolden) reported
Hey @comcast, what ******** is wrong with the internet, I can’t watch YouTube now!
- Mansa Evrizzle (@Evrizzle) reported
Crossing my fingers my internet isn't gonna be bad during my youtube stream today, pretty please comcast
- Awaken Jr (@JustJRTv) reported
Ahhhh switched to @metronetfiber because of the speeds and also because it wasn’t Comcast but they are just as bad with the “lost connection” BS story that @Comcast has
- Protect trans kids (@PoluzziDavid) reported
30 more minutes and we’ll have reached a 12 hour outage by @Xfinity UGHHHHHHH
- Haruka Pics 💓 (@ViolaSorel) reported
Yessss love xfinity going down when I'm trying to play games w friends
- jsarks likes non-fiction (@honeyspidey) reported
@comcast @echoinggreen Please stop suppressing the vote in GA. Support normal party for USA
- ****** butch (@kaitoutenjo) reported
AUGHHH COMCAST CHARGED ME TWICE pain never ends
- Miss Moss (@missmoss) reported
Once again my mail address is signed up for a newsletter and service that I did not sign up for. This time it's @Xfinity #uxprotip 👉 double-opt-in
